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  1. Browse decks
  2. Site Reliability Engineering (SRE)
  3. SRE Principles: Toil, Automation and the Error Budget
Public deck

Site Reliability Engineering (SRE)

How to run production systems reliably, as Google's SRE books and common industry practice describe it: reliability targets and error budgets, alerting, incident response, postmortems, capacity, resilience patterns and chaos testing.

Engineering
AShared by Alex Chen
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SRE Principles: Toil, Automation and the Error Budget

What SRE is, what counts as toil and why it is capped, and how an error budget turns a reliability target into a rule for when to ship.

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Content

39 total questions

MCQ: 10
Fill-in: 8
Flashcards: 11
Pair match: 10
SRE Principles: Toil, Automation and the Error Budget – Flashcards
Flashcards

Card #1

Site Reliability Engineering (SRE)

Card #2

Toil

Card #3

Engineering work (in SRE)

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SRE Principles: Toil, Automation and the Error Budget – MCQ
Multiple Choice Questions
  1. 1. A service with a 99.9% SLO has spent its whole error budget by day 20 of the window. Under a typical error budget policy, what happens next?

    • The SLO is lowered to 99% for the rest of the window so that feature launches can carry on exactly as planned
    • Feature launches pause and only reliability or security fixes ship until the service is back within its SLO
    • The SRE team takes over all feature development from the product team until the next SLO window starts
    • Nothing changes this window, because the error budget only matters when it is reviewed at the end of it
  2. 2. Which of these tasks is NOT toil?

    • Running the same shard rebalancing commands by hand every Monday
    • Copying a config file by hand onto each new server that joins the fleet
    • Writing a tool that rebalances shards automatically when one fills up
    • Clicking through a console every day to restart the same failed job
  3. 3. Which measurement best shows that an SRE team's automation work is paying off?

    • Hours of toil per week falling while the service keeps growing
    • The number of scripts in the team's repository going up each quarter
    • More tickets being closed per engineer every week than a year ago
    • The time each ticket takes to close staying the same as last year
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SRE Principles: Toil, Automation and the Error Budget – Fill-in-the-blank
Fill in the Blank
  1. 1. Google's SRE book describes SRE as what happens when you ask a software ___ to design an operations team.

    Answer:engineer

    Hint: a job title for someone who writes code

  2. 2. Meetings, hiring and training are counted as ___, not toil, because they are not tied to running the service.

    Answer:overhead

    Hint: general admin work

  3. 3. Google's SRE teams aim to keep toil below ___ percent of each engineer's time.

    Answer:50also: fifty, 50%

    Hint: a round number

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SRE Principles: Toil, Automation and the Error Budget – Pair match
Pair Match
The Site Reliability Workbook↔Google's follow-up book of worked SLO and alerting examples
Building Secure and Reliable Systems↔Google's book on designing for security and reliability together
Launch Coordination Engineer↔SRE who helps product teams launch new services safely
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